Intro Windows Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and having live chat available on your website is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Windows Live Chat
The Live chat program is much more involved than your normal customer. You will have the ability to observe each of the visitors that are on your website at any given time, as well as their IP address, their own referral source, their regional time, working system and much more. While some of the information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s full of ads, except it is just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between representatives. The other agent can follow the case and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Windows Live Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any character too. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Windows Live Chat