Intro Windows Live Chat
There is no reason live chat should not be easy. Windows Live Chat
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small businesses provide instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s take a deeper look into the live chat system to know who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable ratings. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a buy within minutes of communicating through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real-time. So if someone is considering a pair of shoes you sell on your website, you know exactly what to begin speaking about, and you have the instruments for making canned answers for specific parts of your site. Windows Live Chat
The obvious start to this review is the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the conversation. Feel free to change about colours, set causes for when the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the go. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your website in real time. Your customer service is constantly managed, as it functions like texting from the cell phone.
The reporting is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For example, a blog is supplied for studying about updates and suggestions, while the Guides page is full of information on how best to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page offers you an idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and on the web site for all programs. Windows Live Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the company offers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, a one day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We like the Free program for individuals just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can help you keep down expenses. In this article, we share with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When choosing a live chat software, it is essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with only a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large support teams. Windows Live Chat