Why choose Crisp? Windows Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You may know how to compare live talks and that metrics could be important for you also. Windows Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblokwe do not wish to limit the consumer to the use of this system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content according to some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to specific target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the whole group (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to have that personal approach to our customers the notion of using one account for the whole team was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe how the cost scales again. The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Windows Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower tier plans and attribute with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those attribute we didn’t need but might have to pay for. We’re glad to state we think we got the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all clients who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Windows Live Chat Software