Intro Windows Live Email Signature
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of the tool, and using live chat which can be found on your site is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Windows Live Email Signature
The Live chat app is a great deal more involved than your normal client. You will be able to see every one of the visitors that are on your site at any given time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. While some of this info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website which seems somewhat old fashioned. It looks like it is packed with advertisements, except it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between agents. The other agent can follow the situation and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Windows Live Email Signature
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or each the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Windows Live Email Signature