Introduction Windows Live Help Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the tool, and using live chat which can be found on your own website is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Windows Live Help Chat
The Live chat program itself is a great deal more involved than your average client. You will have the ability to observe each of the visitors that are on your website at any given time, as well as their IP address, their referral origin, their regional time, working system and much more. While some of this information will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a site that seems a little old fashioned. It seems like it is full of ads, except it’s just a site version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving representatives. The other representative can follow the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Windows Live Help Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — small company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might find there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Windows Live Help Chat