Intro Windows Live Help Support Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat available on your own website is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Windows Live Help Support Chat
The Live chat program is much more involved than your normal client. You’ll have the ability to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their local time, operating system and much more. Though some of the info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a website that looks a little old fashioned. It looks like it’s full of advertisements, except it is only a website edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between agents. The other agent can follow the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Windows Live Help Support Chat
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Windows Live Help Support Chat