Why Select Crisp? Windows Live Live Chat

In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your company and startup too. You will understand how to compare live chats and which metrics could be important for you too. Windows Live Live Chat

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How was that choice made?

Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.

 

What did we use previously?

We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service and not quantity and the pricing seems to outperform the benefit. So our choice was apparent at the moment: we had to proceed.

 

Chat log

We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tags, others combined with a poorly implemented search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.

How many connections do we need?

First, we tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we make because we really want to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:

So at Crisp, you don’t scale by use – which is huge! They believe the identical way we do at Storyblokwe do not want to limit the user to the usage of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.

 

Trigger events / messages

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the very first paid program.

 

Possibility to send campaign messages

From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we want to send certain mails to specific target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.

 

Amount of brokers

The broker chairs is rather Interesting, it’s something that you can control. You could choose one account for the whole group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We have begun to compare the first paid program against the majority of the high tier programs to observe how the price scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Windows Live Live Chat

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Software Compatibility

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.

 

Control the client via JavaScript

We are using the chat not Only on the site but also in our program itself. Clients may want to report an issue or merely have a fast question about something, therefore the direct integration, and a possibility to initialize and hide/show the customer with JavaScript was a must-have. It had been possible with most live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that running in under 30 minutes.

 

What is Crisp?

“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to manage all of your user queries.”

From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. Which is exactly what we were looking for as we evaluated other alternatives.

 

Cost

This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and attribute with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we didn’t need but would have to cover. We’re pleased to state that we think we got the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you want to find your own best match.

Wrap-up

We made contact with incredible great people (thank You!) And companies all around the globe. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you have a query or wish to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Windows Live Live Chat

 

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