Intro Windows Live Mail Options Menu
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this tool, and using live chat which can be found on your own website is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Windows Live Mail Options Menu
The Live chat program is much more involved than your average customer. You’ll be able to see every one of the visitors that are on your site at any given time, as well as their IP address, their own referral source, their regional time, operating system and much more. Though some of the info will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website that looks a little old fashioned. It seems like it’s packed with advertisements, except it is just a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between agents. Another agent can follow-up the case and answer within seconds. It is helpful when an agent does not have the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Windows Live Mail Options Menu
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there does not have any character too. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of further operators) can be retrieved with this free time trial interval. Provide Support will not always harass you if you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Windows Live Mail Options Menu