Intro Windows Phone Live Chat Support
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat available on your own site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Windows Phone Live Chat Support
The Live chat app itself is a great deal more involved than your normal customer. You’ll be able to see every one of the visitors which are on your site at any particular time, in addition to their IP address, their referral origin, their regional time, working system and much more. Though some of the information will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website that looks a little old fashioned. It looks like it’s full of advertisements, but it’s just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between representatives. The other agent can follow the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Windows Phone Live Chat Support
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or each the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you may discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Windows Phone Live Chat Support