Introduction Windows Support Chat Free
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of this particular tool, and using live chat which can be found on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Windows Support Chat Free
The Live chat app is a great deal more involved than your normal client. You’ll be able to see each of those visitors that are on your site at any particular time, in addition to their own IP address, their referral source, their regional time, operating system and much more. While some of the info will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website that seems somewhat old fashioned. It looks like it is full of ads, except it’s only a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving representatives. Another agent can follow-up the case and reply within seconds. It is useful when an agent does not have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Windows Support Chat Free
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of additional operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Windows Support Chat Free