Intro Windows Support Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and having live chat available on your website is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Windows Support Chat
The Live chat app is much more involved than your average customer. You will be able to see every one of those visitors that are on your site at any given time, in addition to their IP address, their referral source, their local time, working system and a whole lot more. Though some of this info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website that looks somewhat old fashioned. It seems like it is full of ads, except it is just a website edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you should take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving agents. The other representative can follow-up the situation and answer within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Windows Support Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or all the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you might discover there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Windows Support Chat