Overview Wix Admin Login
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Wix Admin Login
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, available in the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about all the people on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Wix Admin Login
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, which is the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer services.
Concerning the design, The entire website looks very nice and I can even say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I had been on the main site I clicked on the conversation window three days, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat option, it actually will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and supplying different programs with a larger range of features To meet their future clients. Wix Admin Login