Overview Wix Box
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Wix Box
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there land all the incoming requests from the clients. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about all of the folks on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Wix Box
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the level of your customer services.
In terms of the Plan, The whole site looks very nice and that I may also say that UX doesn’t lack in that department. There is one thing which confused me though: when I had been on the primary site , I clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and supplying different plans with a wider range of features To satisfy their future customers. Wix Box