Why choose Crisp? Wix Com En EspañOl
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your business and startup too. You will understand how to compare live talks and that metrics could be significant for you also. Wix Com En EspañOl
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that feature, a few at higher price tagsothers together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we create because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not want to limit the user to the use of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we want to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to see how the price scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Wix Com En EspañOl
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they work and perform with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower tier plans and attribute with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those feature we didn’t need but would need to cover. We’re glad to say we think we have the best match for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers who are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Wix Com En EspañOl