Summary Wix Customer Service Chat
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Wix Customer Service Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this handy little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Wix Customer Service Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, which is the entire documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the level of your customer service.
In terms of the Plan, The entire website looks really nice and I may also say that UX does not lack in that department. There is one thing which confused me when I had been on the primary websiteI clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a standard live chat option, it truly will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and supplying other programs using a larger selection of attributes To satisfy their future clients. Wix Customer Service Chat