Overview Wix Download Html
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Wix Download Html
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is that I could see how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this convenient little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all the people on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have just two plans: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Wix Download Html
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer service.
In terms of the design, The entire website looks really nice and I may also say that UX does not lack in that department. There is 1 thing which confused me when I was on the main site , I clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying different programs with a wider selection of features To satisfy their future clients. Wix Download Html