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Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Wix Html App
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is I could see how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, available from the app’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little feature is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about all the folks on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Wix Html App
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to reply. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for programmers, which is the entire documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the design, The entire website looks very nice and I may even say that UX doesn’t lack in that section. There is 1 thing that confused me when I had been on the main site , I clicked on the chat window three days, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a basic live chat solution, it truly will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and supplying different programs using a larger range of features To meet their future clients. Wix Html App