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Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Wix Login EspañOl
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data this handy little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors section, telling us about each of the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Wix Login EspañOl
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
Concerning the Plan, The entire website looks very nice and I can even say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the primary site , I clicked on the chat window three times, before I understood that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a basic live chat option, it actually will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and supplying different programs with a wider selection of features To meet their future clients. Wix Login EspañOl