Overview Wix Mobile Editor
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Wix Mobile Editor
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox part, accessible from the program’s sidebar — there territory each of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this convenient little feature is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Wix Mobile Editor
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
In terms of the design, The entire site looks really nice and I can also say that UX doesn’t lack in that section. There is one thing that confused me though: when I was on the main site I clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and supplying different plans using a larger range of features To satisfy their future clients. Wix Mobile Editor