Overview Wix Mouseover
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Wix Mouseover
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this convenient little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about each of the people on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Wix Mouseover
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole website looks very nice and I may even say that UX does not lack in that section. There is one thing that confused me when I had been on the primary websiteI clicked on the chat window three times, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a standard live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and supplying other programs with a wider selection of features To satisfy their future clients. Wix Mouseover