Why Select Crisp? Wix Tech Support Number

In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Wix Tech Support Number

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How was that selection made?

Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.

 

What did we use before?

We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity and the pricing appears to outperform the advantage. Our decision was clear at the moment: we had to move on.

 

Chat log

We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.

How many connections do we want?

First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually want to make contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:

So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblok, we do not want to limit the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.

 

Trigger events / messages

Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and mainly available in the first paid plan.

 

Ability to send campaign emails

From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.

 

Number of brokers

The broker chairs is rather Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you could go for one chair for each team member. Since we want to have this personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We have started to compare the first paid plan against most of the high tier programs to observe how the cost scales . The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. Wix Tech Support Number

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Software Compatibility

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they operate and perform with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the website but also in our application itself. Users may want to report an issue or simply have a fast question about something, therefore the lead integration, and a option to initialize and hide/show the customer with JavaScript was a must-have. It was possible with the majority of live chats we’ve attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that operating in less than 30 minutes.

 

What is Crisp?

“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”

From our experience, Crisp really Ships with the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other solutions.

 

Cost

This one is tricky. If you browse The past few points you saw that we compared the lower tier plans and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we didn’t need but might need to pay for. We are glad to state we think we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you want to locate your own best fit.

Wrap-up

We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you’ve got a query or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Wix Tech Support Number

 

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