Overview Wix Website App
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Wix Website App
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, accessible from the program’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all of the people on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Wix Website App
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to reply. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer services.
In terms of the Plan, The entire site looks very nice and that I may also say that UX does not lack in that section. There’s one thing which confused me when I was on the primary website, I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and supplying different programs with a wider range of features To satisfy their future clients. Wix Website App