Overview Wix Website Tutorial
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Wix Website Tutorial
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about each of the people on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Wix Website Tutorial
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer service.
In terms of the design, The whole website looks very nice and that I can even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the primary website, I clicked on the conversation window three times, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a standard live chat solution, it truly will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and providing different programs with a larger selection of features To satisfy their future customers. Wix Website Tutorial