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Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! WordPress Add Code
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, accessible in the program’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors department, informing us about all the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. WordPress Add Code
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the design, The entire site looks really nice and that I may even say that UX does not lack in that department. There is one thing that confused me though: when I was on the primary site I clicked on the conversation window three days, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and providing other plans with a larger range of attributes To meet their future customers. WordPress Add Code