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Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! WordPress Bitrix24
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little feature is put on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. WordPress Bitrix24
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that monitor the level of your customer services.
Concerning the Plan, The entire site looks very nice and I may even say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the primary site , I clicked on the conversation window three days, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing other programs with a wider range of attributes To meet their future clients. WordPress Bitrix24