Overview WordPress Chat App
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! WordPress Chat App
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, available in the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each the people on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. WordPress Chat App
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer service.
Concerning the design, The whole site looks really nice and that I can also say that UX doesn’t lack in that department. There is one thing that confused me when I had been on the main site I clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and providing other programs with a wider selection of features To meet their future customers. WordPress Chat App