Overview WordPress Chat
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! WordPress Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox section, accessible from the app’s sidebar — there land all the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all of the folks on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. WordPress Chat
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo will not make you switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the quality of your customer service.
In terms of the Plan, The whole site looks very nice and that I can also say that UX does not lack in that section. There’s one thing which confused me when I was on the main site , I clicked on the chat window three times, before I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it truly does come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying other plans using a wider range of features To meet their future clients. WordPress Chat