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Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! WordPress Code
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, accessible in the program’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little attribute is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. WordPress Code
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the level of your customer services.
Concerning the Plan, The whole website looks really nice and I can even say that UX does not lack in that department. There is 1 thing which confused me though: when I was on the main websiteI clicked on the chat window three days, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a standard live chat option, it actually does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a larger selection of attributes To satisfy their future clients. WordPress Code