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Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! WordPress Customer Service Email
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little feature is placed on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. WordPress Customer Service Email
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the level of your customer services.
Concerning the Plan, The whole site looks very nice and that I can also say that UX does not lack in that department. There is one thing which confused me though: when I had been on the main website, I clicked on the conversation window three times, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a basic live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and supplying other programs with a wider range of features To meet their future clients. WordPress Customer Service Email