Why choose Crisp? WordPress Customer Service Phone Number

In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics might be significant for you also. WordPress Customer Service Phone Number

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How was that selection made?

Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.

 

What did we use previously?

We have Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we had to move on.

 

Chat log

We found 14 days background, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others together with a badly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.

How many connections do we want?

First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually want to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:

So at Crisp, you do not scale by usage – that is huge! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.

 

Trigger events / communications

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid plan.

 

Ability to send campaign emails

From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we are not sending many mails, because we also hate spam on the side. So we want to send specific emails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.

 

Amount of agents

The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire group (which can be cheap with most solutions), or you could go for a single seat for each team member. Since we want to get this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier programs to observe the way the cost scales again. The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. WordPress Customer Service Phone Number

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Software Compatibility

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function together with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the website but also in our application itself. Users might want to report an issue or merely have a quick question about something, therefore the lead integration, and a possibility to initialize and hide/show the customer with JavaScript has been a must-have. It was possible with most live chats we have tried, the documentation of Crisp about their JavaScript SDK is clear and well recorded so we got that running in under half an hour.

 

What’s Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”

From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.

 

Cost

This one is tricky. If you read The past few points you saw that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those attribute we didn’t need but might need to pay for. We are glad to state that we believe we have the best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to locate your best match.

Summary

We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a question or wish to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! WordPress Customer Service Phone Number

 

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