Why choose Crisp? WordPress Feedback Popup Plugin
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you also. WordPress Feedback Popup Plugin
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others together with a poorly executed search feature, and so the history was not available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do in Storyblokwe do not want to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we want to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Interesting, it is something you can control. You could choose one account for the entire team (which can be cheap with most options ), or you might go for one chair for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier plans to observe how the cost scales again. The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for testing. WordPress Feedback Popup Plugin
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those attribute we did not need but would need to pay for. We are glad to state that we think we have the very best match for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a query or want to inform us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! WordPress Feedback Popup Plugin