Introduction WordPress Free Online Store
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! WordPress Free Online Store
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, accessible in the program’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little attribute is put on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about all the people on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. WordPress Free Online Store
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to reply. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the quality of your customer service.
Concerning the design, The entire website looks really nice and I may also say that UX does not lack in that section. There’s one thing that confused me though: when I was on the main websiteI clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and providing different plans using a larger range of attributes To meet their future clients. WordPress Free Online Store