Why Select Crisp? WordPress Help Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right decision for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you also. WordPress Help Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live talks we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we make because we really wish to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblokwe don’t wish to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve started to compare the first paid plan contrary to the majority of the high tier programs to observe how the price scales . The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. WordPress Help Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and perform with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those feature we didn’t need but would have to pay for. We are glad to state that we believe we got the best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you have a question or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! WordPress Help Chat