Overview WordPress Html Code
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! WordPress Html Code
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors section, telling us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. WordPress Html Code
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the level of your customer services.
In terms of the design, The whole website looks really nice and that I may even say that UX does not lack in that department. There is one thing that confused me when I was on the main website, I clicked on the chat window three times, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and supplying other plans with a wider selection of attributes To meet their future customers. WordPress Html Code