Why choose Crisp? WordPress Live Chat Mobile App
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup too. You will know how to compare live chats and which metrics might be important for you too. WordPress Live Chat Mobile App
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity and the pricing appears to outperform the benefit. So our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do at Storyblok, we do not want to limit the consumer to the use of the machine (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on our side. So we want to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid program contrary to the majority of the high tier programs to see how the price scales again. The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. WordPress Live Chat Mobile App
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier programs and feature with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those attribute we didn’t need but might need to pay for. We are pleased to state we think we got the very best match for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. If you have a question or want to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! WordPress Live Chat Mobile App