Overview WordPress Live Chat Plugin 2.2 6
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! WordPress Live Chat Plugin 2.2 6
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, accessible in the app’s sidebar — there land all of the incoming requests from the customers. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about each of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. WordPress Live Chat Plugin 2.2 6
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer services.
Concerning the design, The entire website looks very nice and that I can also say that UX does not lack in that section. There’s one thing which confused me though: when I was on the primary website, I clicked on the conversation window three days, until I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a basic live chat solution, it actually does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and providing different plans using a wider range of features To satisfy their future clients. WordPress Live Chat Plugin 2.2 6