Introduction WordPress Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. WordPress Live Chat
The Live chat program is much more involved than your average client. You will have the ability to see each of those visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their local time, operating system and much more. While some of the info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site which looks a little old fashioned. It looks like it’s packed with advertisements, except it’s only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving agents. The other agent can follow the situation and reply within minutes. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. WordPress Live Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best option or each of the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. WordPress Live Chat