Intro WordPress Live Support
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and having live chat available on your site is a process which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. WordPress Live Support
The Live chat program itself is a great deal more involved than your normal customer. You will be able to observe each of the visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, working system and a whole lot more. Though some of this information will be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which seems somewhat old fashioned. It looks like it’s full of advertisements, but it’s just a site version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. The other representative can follow-up the situation and answer within minutes. It is helpful when an agent does not possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. WordPress Live Support
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or all the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the program, you may discover there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. WordPress Live Support