Intro WordPress Online Chat Plugin
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and having live chat which can be found on your own site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. WordPress Online Chat Plugin
The Live chat app itself is a great deal more involved than your normal customer. You will be able to observe every one of the visitors that are on your site at any particular time, in addition to their IP address, their referral source, their local time, operating system and a whole lot more. While some of this info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site which looks a little old fashioned. It seems like it is packed with advertisements, except it is just a site version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. The other representative can follow-up the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to address the instance. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. WordPress Online Chat Plugin
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or each the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you might find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. WordPress Online Chat Plugin