Why choose Crisp? WordPress Technical Support Phone Number
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right decision for your company and startup as well. You will understand how to compare live talks and that metrics might be significant for you too. WordPress Technical Support Phone Number
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was clear at that moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we tried had that feature, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblokwe do not wish to restrict the user to the usage of this system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Intriguing, it is something that you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have begun to compare the first paid program contrary to most of the high tier programs to observe how the price scales . The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. WordPress Technical Support Phone Number
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they work and function with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and attribute together with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those feature we did not need but might need to pay for. We’re glad to say that we think we got the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you’ve got a question or wish to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! WordPress Technical Support Phone Number