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Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Worldpay Alternatives
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little attribute is put on the correct and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Worldpay Alternatives
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for developers, which is the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the quality of your customer service.
Concerning the Plan, The entire website looks very nice and I may even say that UX does not lack in that department. There’s one thing which confused me when I was on the primary site I clicked on the conversation window three days, until I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and supplying other plans with a wider range of attributes To meet their future clients. Worldpay Alternatives