Summary Worth Virtual Store
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Worth Virtual Store
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox section, accessible in the program’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little attribute is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about each of the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Worth Virtual Store
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer service.
Concerning the Plan, The whole site looks very nice and that I can even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the primary site , I clicked on the chat window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and providing different programs with a wider range of attributes To satisfy their future customers. Worth Virtual Store