Intro Wp Chat Plugin
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat which can be found on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Wp Chat Plugin
The Live chat program itself is much more involved than your average client. You will have the ability to see each of those visitors which are on your website at any particular time, as well as their own IP address, their referral origin, their local time, operating system and much more. While some of this information will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site that seems a little old fashioned. It looks like it is packed with ads, except it is only a website edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving agents. The other representative can follow the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Wp Chat Plugin
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight into what customers are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you might find there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. Wp Chat Plugin