Introduction Wp Online Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable facets of this tool, and using live chat available on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Wp Online Chat
The Live chat app itself is a great deal more involved than your normal customer. You will have the ability to see each of those visitors which are on your site at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of this information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site which seems somewhat old fashioned. It seems like it’s packed with advertisements, but it’s only a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats involving agents. Another representative can follow-up the case and reply within seconds. It is useful when an agent doesn’t possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Wp Online Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is your best alternative or each of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight in what customers are looking for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Wp Online Chat