Intro Www Chat Download
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your website is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Www Chat Download
The Live chat program itself is a great deal more involved than your average client. You will have the ability to observe each of those visitors that are on your site at any particular time, as well as their IP address, their referral origin, their local time, working system and a whole lot more. While some of the information will be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that seems somewhat old fashioned. It looks like it’s full of advertisements, except it is only a site edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between agents. The other agent can follow the case and reply within seconds. It is useful when an agent does not possess the knowledge to address the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Www Chat Download
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight in what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Www Chat Download