Introduction Www Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Www Live Chat
The Live chat app itself is much more involved than your average customer. You will have the ability to observe each of the visitors which are on your site at any given time, as well as their IP address, their own referral source, their regional time, working system and much more. While some of this info is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website that seems a little old fashioned. It seems like it’s packed with ads, except it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between agents. The other representative can follow the case and answer within seconds. It’s useful when an agent does not possess the knowledge to solve the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Www Live Chat
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Www Live Chat