Introduction Www Livesupport Com
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your site is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Www Livesupport Com
The Live chat app is much more involved than your normal client. You’ll have the ability to see every one of those visitors which are on your website at any particular time, as well as their IP address, their referral origin, their regional time, working system and a whole lot more. While some of the information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that looks a little old fashioned. It looks like it’s packed with ads, but it is only a site version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another agent can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Www Livesupport Com
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your best option or each of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from there. Www Livesupport Com