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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Www Vibar Com
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible from the program’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Www Vibar Com
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the level of your customer service.
In terms of the design, The entire site looks really nice and I may even say that UX doesn’t lack in that department. There’s one thing that confused me when I was on the primary websiteI clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re looking for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I think They will be scaling and providing other programs using a larger selection of features To meet their future customers. Www Vibar Com