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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Www Viber Account
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox section, available in the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is put on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors section, informing us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Www Viber Account
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer services.
In terms of the Plan, The entire site looks really nice and I may even say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I had been on the primary site I clicked on the chat window three days, until I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and supplying other programs with a larger range of attributes To satisfy their future customers. Www Viber Account