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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Www Viber Com Free Download For Mobile
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data this handy little feature is placed on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each the people on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Www Viber Com Free Download For Mobile
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the Plan, The whole website looks very nice and that I may even say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the primary websiteI clicked on the chat window three times, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and supplying different plans using a larger range of features To satisfy their future clients. Www Viber Com Free Download For Mobile